November 22, 2018

Staying safe & secure during the holidays-Part 2

This is the last part of my attempt to keep you safe and secure during this holiday shopping season, this includes your packages and the threat of workplace violence (WPV) out in the wilds of the holidays as well. The other posts for this joyous season included: Stopping Porch Pirates, the stress of the holidays on WPV, […]

November 20, 2018

Not wanting to disrupt your holidays too much…

With the thoughts of death and destruction from workplace, domestic, and school violence, I wanted to write this note for the months of November & December about posts that may disturb the holiday season for you. I will be posting fewer blogs for the time being, because hearing of the demise and obliteration of fellow […]

November 15, 2018

Staying safe & secure during the holidays

“It’s the most wonderful time of the year!” It has been a Christmas classic since Andy Williams belted it out with his flair 55 years ago or so. And for nearly everyone who celebrates this time of good will, fellowship, and peace it is wonderful…even those who want to take it away from you. There […]

November 9, 2018

Take care …holiday stress can kill you

We have all heard the innumerable reports from media outlets about stress that lurks, and surrounds, the holidays. We can all agree that the amount of stress, personal, professional, financial, along with others, is extremely high over the holidays. For some people it will be tougher, nearly immeasurable, on them than it will be on […]

November 5, 2018

Is your perceived value drawing or pushing away customers?

It is astounding how many companies purport to train their employees in customer service, which by definition includes perceived value, and yet their employees have no clue what perceived value actually is, and even after I explain it, people look at me quizzically. But, it isn’t trained on because it is just too complicated and […]

November 5, 2018

October is the spooky month…for WPV/SV…

The spookiest incident occurred 5 days before the end of the month and brought the incident level to half normal. However, the death and wounded in the Jewish Synagogue was horrendous in and of itself. Was it unexpected that a church was targeted? Not at all…remember Sutherland Springs last November. It still shocks people though […]

November 2, 2018

‘Tis the season for… porch pirates

Call them what you will, hooligans, thieves, scoundrels, ner’do wells, or rapscallions. They are Dr. Seuss’ personification of the Grinch because they will steal those one-of-a-kind packages meant for your someone special. Santa Claus, this time of year, is played by FedEx, UPS, USPS, and Amazon. Untold millions of packages will be delivered by them […]

October 29, 2018

Getting the job done with whatever it takes…right

This is a phrase that I have used throughout most of my career, “Whatever it takes to get the job done…right”. I usually get the question, “What does that mean, whatever it takes?” People are confused about the phrase and possibly, unknowingly, have some trepidation. Literally, the phrase means that you have to do whatever […]

October 25, 2018

I am the Customer Service Revolutionary!

The Customer Rage Survey, by the W.P. Carey School of Business at Arizona State University in Tempe AZ. This annual survey of customer service attitudes told us that customer service is a hot button issue for millions of Americans and should be of concern to all businesses. If we don’t please our customers… As with […]

October 22, 2018

A few more quotes to live and work by

Yes, I have a ton of these…115 pages of them at this point. Enjoy! When you’re finished changing, you’re finished. Benjamin Franklin If you don’t make mistakes, you aren’t really trying. Coleman Hawkins, Jazz Musician High expectations are the key to everything. Sam Walton If you are not willing to risk the unusual, you will […]