November 5, 2018

October is the spooky month…for WPV/SV…

The spookiest incident occurred 5 days before the end of the month and brought the incident level to half normal. However, the death and wounded in the Jewish Synagogue was horrendous in and of itself. Was it unexpected that a church was targeted? Not at all…remember Sutherland Springs last November. It still shocks people though […]

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November 2, 2018

‘Tis the season for… porch pirates

Call them what you will, hooligans, thieves, scoundrels, ner’do wells, or rapscallions. They are Dr. Seuss’ personification of the Grinch because they will steal those one-of-a-kind packages meant for your someone special. Santa Claus, this time of year, is played by FedEx, UPS, USPS, and Amazon. Untold millions of packages will be delivered by them […]

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October 29, 2018

Getting the job done with whatever it takes…right

This is a phrase that I have used throughout most of my career, “Whatever it takes to get the job done…right”. I usually get the question, “What does that mean, whatever it takes?” People are confused about the phrase and possibly, unknowingly, have some trepidation. Literally, the phrase means that you have to do whatever […]

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October 25, 2018

I am the Customer Service Revolutionary!

The Customer Rage Survey, by the W.P. Carey School of Business at Arizona State University in Tempe AZ. This annual survey of customer service attitudes told us that customer service is a hot button issue for millions of Americans and should be of concern to all businesses. If we don’t please our customers… As with […]

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October 22, 2018

A few more quotes to live and work by

Yes, I have a ton of these…115 pages of them at this point. Enjoy! When you’re finished changing, you’re finished. Benjamin Franklin If you don’t make mistakes, you aren’t really trying. Coleman Hawkins, Jazz Musician High expectations are the key to everything. Sam Walton If you are not willing to risk the unusual, you will […]

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October 19, 2018

Preventing domestic violence in the workplace-Part 3

This is the 3rd and last post in this series. Ease of transferring of employees to different shifts or locations to avoid the abuser if they are stalking them If your policies state that you have to do this and go through many steps to transfer someone to a different shift or location, then the […]

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October 15, 2018

Would you hire these people?

Look at these three examples and see if you would take an application or even interview them for the job they are applying for: An attractive older woman walks into your office and attempts to communicate with the receptionist. She talks; nearly garbled but understandable if you listen intently, and use sign language. An older […]

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October 11, 2018

Preventing domestic violence in the workplace-Part 2

You may not think that domestic violence (DV) is an issue for your company or security department to deal with, because “It is a personal issue”. Unfortunately, it has become a significant security risk issue to handle. While we can’t stop it, we can help to mitigate the injuries and damage done to both the […]

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October 8, 2018

How does a blind person do what they do?

Whenever I talk to friends & colleagues, even after 15 years, I get the question, how do you do that? Usually when you explain it to them it’s a “Really? Wow that is amazing”. They don’t stop to consider it has become an embedded habit like putting on your shoes…something you have to do. When […]

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October 5, 2018

Preventing domestic violence in the workplace-Part 1

It doesn’t matter whether you believe domestic violence (DV) is a serious problem or not, because it is a serious problem for victims and the businesses they work for. The reason?  48% of all workplace violence (WPV) incidents begin because of it. Unwittingly the entire staff, not to mention   human resources and security, is affected […]

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