October 25, 2018

I am the Customer Service Revolutionary!

The Customer Rage Survey, by the W.P. Carey School of Business at Arizona State University in Tempe AZ. This annual survey of customer service attitudes told us that customer service is a hot button issue for millions of Americans and should be of concern to all businesses. If we don’t please our customers… As with […]

October 22, 2018

A few more quotes to live and work by

Yes, I have a ton of these…115 pages of them at this point. Enjoy! When you’re finished changing, you’re finished. Benjamin Franklin If you don’t make mistakes, you aren’t really trying. Coleman Hawkins, Jazz Musician High expectations are the key to everything. Sam Walton If you are not willing to risk the unusual, you will […]

October 19, 2018

Preventing domestic violence in the workplace-Part 3

This is the 3rd and last post in this series. Ease of transferring of employees to different shifts or locations to avoid the abuser if they are stalking them If your policies state that you have to do this and go through many steps to transfer someone to a different shift or location, then the […]

October 15, 2018

Would you hire these people?

Look at these three examples and see if you would take an application or even interview them for the job they are applying for: An attractive older woman walks into your office and attempts to communicate with the receptionist. She talks; nearly garbled but understandable if you listen intently, and use sign language. An older […]

October 11, 2018

Preventing domestic violence in the workplace-Part 2

You may not think that domestic violence (DV) is an issue for your company or security department to deal with, because “It is a personal issue”. Unfortunately, it has become a significant security risk issue to handle. While we can’t stop it, we can help to mitigate the injuries and damage done to both the […]

October 8, 2018

How does a blind person do what they do?

Whenever I talk to friends & colleagues, even after 15 years, I get the question, how do you do that? Usually when you explain it to them it’s a “Really? Wow that is amazing”. They don’t stop to consider it has become an embedded habit like putting on your shoes…something you have to do. When […]

October 5, 2018

Preventing domestic violence in the workplace-Part 1

It doesn’t matter whether you believe domestic violence (DV) is a serious problem or not, because it is a serious problem for victims and the businesses they work for. The reason?  48% of all workplace violence (WPV) incidents begin because of it. Unwittingly the entire staff, not to mention   human resources and security, is affected […]

October 4, 2018

Autumn is here but the dying is still hot

Despite the fact that autumn is here and the weather is cooling off the number of WPV incidents is still high. The overall numbers are down for WPV in terms of the number of incidents but the deaths were higher than usual for this month. Check them out below. San Diego, CA. Sept. 2                         1w […]

September 27, 2018

Nearly 50% of all fatal WPV incidents begin as a result of …

…Domestic violence (DV). That may seem preposterous to you, but it’s even worse than that. Think about the number of people you may personally know and innumerable stories of DV you hear about on a daily basis within your community. Whether those incidents are broadcast on the news as something else… who knows how they […]

September 24, 2018

In Perspective 71 – 9/21/2018 With Renee Rentmeester from Cooking Without Looking