November 15, 2018

Staying safe & secure during the holidays

“It’s the most wonderful time of the year!” It has been a Christmas classic since Andy Williams belted it out with his flair 55 years ago or so. And for nearly everyone who celebrates this time of good will, fellowship, and peace it is wonderful…even those who want to take it away from you. There […]

November 9, 2018

Take care …holiday stress can kill you

We have all heard the innumerable reports from media outlets about stress that lurks, and surrounds, the holidays. We can all agree that the amount of stress, personal, professional, financial, along with others, is extremely high over the holidays. For some people it will be tougher, nearly immeasurable, on them than it will be on […]

November 5, 2018

Is your perceived value drawing or pushing away customers?

It is astounding how many companies purport to train their employees in customer service, which by definition includes perceived value, and yet their employees have no clue what perceived value actually is, and even after I explain it, people look at me quizzically. But, it isn’t trained on because it is just too complicated and […]

November 5, 2018

October is the spooky month…for WPV/SV…

The spookiest incident occurred 5 days before the end of the month and brought the incident level to half normal. However, the death and wounded in the Jewish Synagogue was horrendous in and of itself. Was it unexpected that a church was targeted? Not at all…remember Sutherland Springs last November. It still shocks people though […]

November 2, 2018

‘Tis the season for… porch pirates

Call them what you will, hooligans, thieves, scoundrels, ner’do wells, or rapscallions. They are Dr. Seuss’ personification of the Grinch because they will steal those one-of-a-kind packages meant for your someone special. Santa Claus, this time of year, is played by FedEx, UPS, USPS, and Amazon. Untold millions of packages will be delivered by them […]

October 29, 2018

Getting the job done with whatever it takes…right

This is a phrase that I have used throughout most of my career, “Whatever it takes to get the job done…right”. I usually get the question, “What does that mean, whatever it takes?” People are confused about the phrase and possibly, unknowingly, have some trepidation. Literally, the phrase means that you have to do whatever […]

October 25, 2018

I am the Customer Service Revolutionary!

The Customer Rage Survey, by the W.P. Carey School of Business at Arizona State University in Tempe AZ. This annual survey of customer service attitudes told us that customer service is a hot button issue for millions of Americans and should be of concern to all businesses. If we don’t please our customers… As with […]

October 22, 2018

A few more quotes to live and work by

Yes, I have a ton of these…115 pages of them at this point. Enjoy! When you’re finished changing, you’re finished. Benjamin Franklin If you don’t make mistakes, you aren’t really trying. Coleman Hawkins, Jazz Musician High expectations are the key to everything. Sam Walton If you are not willing to risk the unusual, you will […]

October 19, 2018

Preventing domestic violence in the workplace-Part 3

This is the 3rd and last post in this series. Ease of transferring of employees to different shifts or locations to avoid the abuser if they are stalking them If your policies state that you have to do this and go through many steps to transfer someone to a different shift or location, then the […]

October 15, 2018

Would you hire these people?

Look at these three examples and see if you would take an application or even interview them for the job they are applying for: An attractive older woman walks into your office and attempts to communicate with the receptionist. She talks; nearly garbled but understandable if you listen intently, and use sign language. An older […]