Robert has more than 35 years in effectively servicing customers in a variety of fields. He has been involved with Coaching, training, mentoring and management. Throughout his career Robert has consistently provided his companies, clients, and employees with high quality services and assistance.
Robert is a unique and quirky individual who has believed for his entire career that security and customer service must go hand in hand, except in rare circumstances, in order to be effective and efficient. By combining these two supposedly separate areas he has helped to reduce turnover, theft, increased customer satisfaction of nearly everyone, and gained their lasting respect.
He has been featured on numerous regional radio and television talk shows as a security & customer service expert. In addition to radio and television, he has also been quoted in several newspapers, including the Kansas City Star and Security Concepts. He has been published more than 75 times in several newsletters and magazine. Additionally, he has made more than 150 presentations and seminars geared for all levels of companies and organizations.