This is a phrase that I have used throughout most of my career, “Whatever it takes to get the job done…right”. I usually get the question, “What does that mean, whatever it takes?” People are confused about the phrase and possibly, unknowingly, have some trepidation.
Literally, the phrase means that you have to do whatever it will take to accomplish the assignment. You must be willing to go above and beyond the normal protocol of your position. If you have to break a few rules or do something that’s not considered best or standard practice, then you must be willing to do it, for the betterment of the customer.
The idea is to satisfy your customer, whoever they are, with a job that is well done. And doing it right the first time. That way it doesn’t have to have a do over, there are very few mulligans in business.
Have you heard these phrases before?
- Good enough for government work
- The best isn’t and good enough never is
Do you know what these phrases mean for delivering service to your internal & external customers? Let me try to elaborate on these phrases that have been around for decades. It may show a different perspective on the issue that you may not have thought of before.
If you allow your officers, or employees, to do a job and say good enough for government work, then you are doing a great disservice to your customers. That phrase basically means that the government doesn’t really give a rat’s patoote about you or your problems. If you only do a job half way right and finish by saying that phrase…then you really don’t care about your customers, which can be a fatal flaw to the business, unless you are a multi-national conglomerate.
Then we come to one of my all-time favorite quotes, and I’ve guided my career by it since I adopted it 35 years ago. “The best isn’t and good enough never is”. You should, always, strive to be your best and never settle for simply doing the job and only what is required to get it done.
No matter how good you think you are, you are not the best. That’s why, even when blowing my own horn, I never say I’m the best, because there is always someone else better than me, whether it comes out or not that they are. And there is always someone else better than you. Just like I’m better than you with some things than others and you’re better than me at still others.
The title of this post means that no matter how long you have to work, you have to work to get it done, right. And you can’t be scared to go above, around, or through, standard practice, or those nasty policies and rules, to get things done. And get them done the right way for everyone’s satisfaction.
That means you may have to violate, or bend out of shape, company policies and regulations. It could mean finding a unique solution that may not have been thought of before, even if it is old school. Can you say out-of-the-box thinking? It also means taking the industry best practices and turning them on their head to get done what needs to get done.
I’ve turned my employers, and clients, on their heads on more than one occasion during my career doing things this way. I tried to follow the corporate line but… I’ve never been good at following bad or mediocre management and their overly regulated way of managing. I’ve been fired and disciplined for doing things my way more than once.
I have cut corners, bent rules, and gotten rid of sacred cows as a way of solving problems. Most of the time it has worked to the advantage of my officers & clients, and I’m proud of it, consternation of most of my employers.
I have, throughout my career except for a few years in the beginning, broken rules, regulations, policies, and procedures. Sometimes I got disciplined because it didn’t turn out right. Other times I was awarded. Other times I lost money…for violating the company’s policy on buying things for the post…the company was being too slow in doing it.
The obvious conclusion, for me and everyone else I believe, is Do whatever it takes to get the job done…right. As long as it’s not illegal, immoral, or unethical then it shouldn’t be an issue. You can’t be afraid to take a leap of faith based on what needs to be done & what you believe is the right thing.
If you’re scared to jump, then you’ll never accomplish anything for your customers. You need to keep solving problems for the internal & external customers. If you do, you will be recognized as someone who isn’t scared to take risks and will do whatever has to be done to get the job done…right.
Decide what’s right, and then do it. Shawn Upchurch
Waiting gives the devil time. If you have a good idea, believe in yourself and are prepared, you should take the leap. Unknown
This a paraphrased part of my new book “Unconventional Customer Service: How-to to Break the Rules to Provide Unparalleled Service”. Preview it, and follow the link there to purchase, at: http://www.dldbooks.com/robertdsollars/
Have any questions or comments? Drop me a line and ask! You cain’t get an answer unless you do!
Robert D. Sollars helps organizations to safeguard the lives of their employees and students and lessen their risk of violence, as well as with other security–related issues, using time–tested and proven ideas.
He is the author of three books on preventing violence in both schools and businesses, all available on Amazon.
His book–related website, with full information on his most recent book, Murder in the Classroom: A Practical Guide for Prevention, is: http://www.dldbooks.com/robertdsollars/
I May Be Blind, but My Vision Is Crystal Clear
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Copyright 2018 Robert D. Sollars